Last Updated: June 18, 2026

1. Overview

At HomeGymDXB, we are committed to providing quality home gym equipment, fitness machines, and accessories. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms outlined below.

Return Eligibility Period:
You may request a return within 14 days of receiving your order, provided the product meets the eligibility requirements described in this policy.

2. Return Conditions

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused and in its original condition.
  • The product must not be damaged, modified, assembled, or misused.
  • All original packaging, manuals, accessories, and labels must be included.
  • The return request must be submitted within 14 days of delivery.
  • Proof of purchase must be provided.

CANCELLATION POLICY

  • Customer can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 14 days for the refund transfer to be completed.

    • Non-Returnable Items

    The following items are generally not eligible for return unless they arrive damaged or defective:

    • Custom-made or special-order products.
    • Products sold as clearance, final sale, or promotional items.
    • Used, assembled, or installed equipment.
    • Products returned without original packaging or accessories.

    3. Return Process

    To initiate a return:

    1. Contact us at hello@homegymdxb.com or call +971 581292636.
    2. Provide your order number and reason for the return request.
    3. Wait for return authorization and instructions.
    4. Package the product securely and return it using a reliable shipping service.
    5. Once received and inspected, we will process your refund if approved.

    4. Refund Policy

    Refunds are issued to the original payment method after the returned product has been received and inspected.

    • Approved returns qualify for a refund of the product purchase price.
    • Original shipping charges are non-refundable unless the return is due to our error.
    • Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrect.
    • Refunds are issued in the original payment currency whenever possible.

    Refund Timeline

    • Days 1–3: Returned product received and inspected.
    • Days 4–7: Refund approval and processing.
    • Days 8–14: Bank or payment provider completes the refund transaction.

    Actual refund timing may vary depending on your payment provider.

    5. Damaged, Defective, or Incorrect Products

    If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

    • Report the issue within 48 hours of delivery.
    • Provide photographs of the product and packaging.
    • Include your order number and a description of the issue.

    Upon verification, we may provide a replacement, exchange, or full refund at no additional cost to you.

    Examples of Eligible Claims

    • Product damaged during shipping.
    • Manufacturing defects.
    • Missing parts or accessories.
    • Incorrect product received.

    6. International Returns

    For international orders:

    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • Any customs duties, taxes, or import fees related to returns are the customer's responsibility.
    • Products should be properly declared for customs purposes.
    • Trackable shipping methods are strongly recommended.

    7. Exchanges

    We do not generally offer direct exchanges.

    If you wish to replace an item with a different product:

    1. Return the original product according to this policy.
    2. Place a new order for the desired item.

    8. Frequently Asked Questions

    How long does it take to receive a refund?

    Most refunds are completed within 10–14 business days after the returned item has been received and approved.

    What if I receive the wrong item?

    Contact us immediately at hello@homegymdxb.com or call +971 581292636. We will arrange a suitable resolution, including replacement or refund.

    Can I return a used product?

    Used, assembled, installed, or damaged products are generally not eligible for return unless they are defective upon delivery.

    Do you provide prepaid return labels?

    Prepaid return labels may be provided for defective, damaged, or incorrect shipments. For standard returns, customers are responsible for return shipping costs.

    9. Contact Us

    If you have any questions regarding this Returns & Refund Policy, please contact us:

    Al Naqsh General Trading LLC
    Office 1503, Damas Tower,
    Riggat Al Buteen,
    Dubai, UAE

    Phone: +971 581292636
    Email: hello@homegymdxb.com
    Website: homegymdxb.com

    © 2026 Al Naqsh General Trading LLC. All Rights Reserved.