Last Updated: June 18, 2026

1. Introduction

Welcome to HomeGymDXB. HomeGymDXB is operated by Al Naqsh General Trading LLC ("Company", "We", "Us", or "Our").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, contact us, or otherwise interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Company Information

Company Name: Al Naqsh General Trading LLC
Website: homegymdxb.com
Phone: +971 581292636
Email: hello@homegymdxb.com
Address: Office 1503, Damas Tower, Riggat Al Buteen, Dubai, UAE

3. Information We Collect

Personal Information

  • Full name
  • Email address
  • Billing address
  • Shipping address
  • Order information
  • Payment transaction details
  • Customer support communications

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website information

Order and Transaction Information

  • Products ordered
  • Order value
  • Payment status
  • Delivery details
  • Purchase history

4. How We Collect Information

Direct Interactions

  • Creating an account
  • Placing an order
  • Contacting customer support
  • Subscribing to newsletters
  • Completing forms on our website

Automated Technologies

  • Cookies
  • Analytics tools
  • Website logs
  • Tracking technologies

Third-Party Service Providers

  • Payment processors
  • Shipping providers
  • Marketing partners
  • Analytics providers

5. How We Use Your Information

Order Fulfillment

  • Processing orders
  • Managing payments
  • Delivering products
  • Providing order updates

Customer Support

  • Responding to inquiries
  • Handling returns and warranty claims
  • Resolving customer service issues

Website Improvement

  • Monitoring website performance
  • Analyzing user behavior
  • Improving functionality and user experience

Marketing Communications

With your consent, we may send promotional emails, product updates, special offers, and newsletters. You may unsubscribe at any time.

Security and Fraud Prevention

  • Detecting fraudulent activity
  • Preventing unauthorized transactions
  • Protecting our business and customers

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Types of Cookies We Use

  • Essential Cookies: Required for website functionality and security.
  • Performance Cookies: Help us understand website traffic and visitor behavior.
  • Preference Cookies: Remember your settings and preferences.
  • Marketing Cookies: Used to provide relevant advertising and promotions.

Most browsers allow you to manage or disable cookies through browser settings. Some website features may not function properly if cookies are disabled.

7. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers who assist us in operating our business, including:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting providers
  • Analytics services
  • Marketing platforms

These providers only receive information necessary to perform their services. We may also disclose information when required by law or to protect our legal rights.

8. Payment Security

Payments made through our website are processed by secure third-party payment providers. We do not store complete credit card or debit card information on our servers. Industry-standard security measures are used to protect payment transactions.

All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

We https://homegymdxb.com/'will not pass any debit/credit card details to third parties.

9. Data Security

We implement reasonable technical and organizational safeguards to protect your information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

Security measures include:

  • SSL encryption
  • Secure hosting infrastructure
  • Restricted data access
  • Security monitoring and maintenance
  • We https://homegymdxb.com/'takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies.
  • However https://homegymdxb.com/ (website) cannot guarantee the security of any information that is disclosed online.
  • We https://homegymdxb.com/ will not pass any debit/credit card details to third parties

    • 10. Data Retention

    We retain personal information only as long as necessary for business, legal, and accounting purposes.

    • Order and transaction records: Up to 7 years
    • Customer service communications: Up to 3 years
    • Marketing consent records: Until withdrawn
    • Website analytics data: Up to 24 months

    11. Your Rights

    You may have the right to:

    • Access your personal information
    • Correct inaccurate information
    • Request deletion of your information
    • Restrict processing of your information
    • Withdraw marketing consent
    • Request information about how your data is used

    To exercise any of these rights, please contact us at: hello@homegymdxb.com

    12. Children's Privacy

    Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If we become aware that such information has been collected, we will take reasonable steps to remove it.

    13. Third-Party Links

    Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. Please review the privacy policies of any external websites you visit.

    14. International Data Transfers

    Your information may be processed or stored in countries outside the United Arab Emirates where our service providers operate. We take reasonable measures to ensure your information remains protected during such transfers.

    15. Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised "Last Updated" date. Your continued use of the website after updates are posted constitutes acceptance of the revised Privacy Policy.

    16. Contact Us

    If you have any questions regarding this Privacy Policy, please contact us:

    Al Naqsh General Trading LLC
    Office 1503, Damas Tower,
    Riggat Al Buteen,
    Dubai, UAE

    Phone: +971 581292636
    Email: hello@homegymdxb.com
    Website: homegymdxb.com

    © 2026 Al Naqsh General Trading LLC. All Rights Reserved.