Last Updated: June 18, 2026

1. Overview

At HomeGymDXB, we are committed to delivering your fitness equipment and accessories safely and efficiently. This Delivery Policy explains our delivery procedures, timelines, charges, and related terms.

2. Delivery Areas

We currently deliver throughout the United Arab Emirates (UAE).

International shipping may be available for selected products and destinations. International delivery costs and estimated transit times will be provided upon request or during order confirmation.

Our company complies with all applicable international trade regulations and sanctions laws and reserves the right to refuse transactions where required by law.

3. Delivery Schedule

Orders are processed during normal business days, excluding public holidays.

Business Days: Monday to Saturday
Business Hours: 9:00 AM – 6:00 PM (UAE Time)

Delivery schedules may vary depending on product availability, delivery location, installation requirements, and courier operations.

4. Delivery Timeframes

  • Dubai: Typically 1–3 business days
  • Other UAE Emirates: Typically 2–5 business days
  • Large Fitness Equipment: Delivery timelines may vary depending on installation requirements
  • International Orders: Delivery times vary by destination and customs clearance procedures

Estimated delivery dates are provided for convenience and are not guaranteed.

5. Delivery Charges

Delivery charges are calculated during checkout based on the order value, product size, weight, and delivery location.

From time to time, HomeGymDXB may offer free delivery promotions on selected products or order values.

Any applicable delivery charges will be clearly displayed before payment is completed.

6. Packaging and Handling

We take great care in packaging and handling all products to ensure they arrive in excellent condition.

  • Products are securely packaged for transportation.
  • Protective materials are used where required.
  • Large fitness equipment is handled by trained logistics personnel.
  • Products are delivered through trusted courier and logistics partners.

7. Order Confirmation

Once payment has been successfully completed, you will receive an order confirmation email containing:

  • Order details
  • Billing information
  • Delivery information
  • Estimated delivery timeframe

If additional verification is required, our team may contact you using the information provided during checkout.

8. Delivery Requirements

Customers are responsible for:

  • Providing accurate delivery information.
  • Ensuring someone is available to receive the order.
  • Ensuring access to the delivery location for large equipment.
  • Inspecting products upon delivery.

Additional charges may apply if redelivery is required due to incorrect information or failed delivery attempts.

9. Installation Services

Selected fitness equipment may require assembly or installation.

Where installation services are available, details and charges (if applicable) will be communicated during the ordering process.

Installation scheduling may require additional time beyond standard delivery timelines.

10. Delayed Deliveries

While we strive to meet all estimated delivery dates, delays may occur due to:

  • Inventory shortages
  • Weather conditions
  • Courier service interruptions
  • Customs clearance procedures
  • Public holidays
  • Events beyond our reasonable control

HomeGymDXB shall not be liable for delays caused by circumstances outside our control.

11. Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.

If an order has already been processed, shipped, or specially ordered, cancellation may not be possible or may be subject to applicable fees.

Approved refunds will be processed according to our Refund and Returns Policy.

12. Product Availability and Substitutions

In the unlikely event that a product becomes unavailable after an order is placed, we will:

  • Notify you as soon as possible.
  • Offer an alternative product of similar value where available.
  • Provide a refund for the unavailable item if requested.

No substitute product will be supplied without customer approval.

13. Damaged Deliveries

If your order arrives damaged:

  • Notify us within 48 hours of delivery.
  • Provide photographs of the product and packaging.
  • Retain all original packaging materials until the issue is resolved.

We will review the claim and arrange an appropriate resolution in accordance with our Returns and Refund Policy.

14. Important Notes

  • OFAC Sanctions Compliance: HomeGymDXB will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  • Delivery Address Accuracy: Please ensure your delivery address is complete and accurate. Incorrect delivery information may result in delays or failed delivery attempts and additional charges for redelivery.
  • Availability During Delivery: Someone must be available to receive the package during business hours (9:00 AM – 6:00 PM, UAE Time). Failure to be available may result in redelivery charges.
  • Package Redirection: We cannot redirect packages once shipped. Please ensure your address is correct before completing your order.

15. Contact Us

If you have any questions regarding this Delivery Policy, please contact us:

Al Naqsh General Trading LLC
Office 1503, Damas Tower,
Riggat Al Buteen,
Dubai, UAE

Phone: +971 581292636
Email: hello@homegymdxb.com
Website: homegymdxb.com

© 2026 Al Naqsh General Trading LLC. All Rights Reserved.